Frequently Asked Questions
Yes, at Electratrends, we strive to ensure that the product you receive matches the one depicted in the picture. We make every effort to provide accurate images and descriptions of our products to give you a clear understanding of what to expect. However, please note that there may be slight variations due to factors such as lighting or manufacturing processes. Rest assured, our commitment to delivering high-quality products remains unchanged.
You can view your sales receipt in your account dashboard under the ‘Order History’ or ‘Purchase History’ section. Alternatively, you should have received an email confirmation containing your sales receipt shortly after completing your purchase. If you require further assistance or need another copy of your receipt, feel free to reach out to our customer support team, and we’ll be happy to assist you.
If you received the wrong product, we apologize for any inconvenience caused. At Electratrends, we have a 7-day return policy for such instances. Please contact our customer support team within 7 days of receiving the item, and we will arrange for the correct product to be sent to you. Additionally, we will provide a prepaid shipping label for the return of the incorrect item. Your satisfaction is our priority, and we are committed to resolving any issues promptly and efficiently.
The prices of our products are kept low for several reasons. Firstly, many of the products we offer are refurbished. These items have been carefully restored to like-new condition, often by the manufacturer or a certified refurbisher, ensuring they meet high-quality standards. Secondly, our direct collaboration with suppliers allows us to secure competitive pricing on a wide range of products. Additionally, we prioritize offering value to our customers, aiming to provide affordable options without compromising on quality. Rest assured, all our refurbished products undergo rigorous testing to ensure they meet our stringent quality standards before being made available to you. This commitment to quality control enables us to offer lower prices while still providing reliable and fully functional products.
Yes We Have Cash On Delivery Option.
If you have paid for your order but have not received the product within the specified delivery timeframe, please contact our customer support team immediately. We take such incidents very seriously and will investigate the matter promptly to ensure that you receive your order as soon as possible. Depending on the circumstances, we may track your shipment, initiate a refund, or arrange for a replacement shipment to be sent to you. Your satisfaction is our top priority, and we are committed to resolving any issues regarding undelivered orders swiftly and effectively.
You can call us at +91-995-313-4949 or email us at support@electratrends.com